Shipping & Returns
We ship worldwide.
Yes, we can deliver to your hotel.
Yes, once your order ships from our warehouse, you will receive a notification email from us that includes your shipping company tracking number.
No. You cannot change any details of the request, including the delivery address.
Your order cannot be canceled once accepted by our website.
Our orders are sent by Coordinadora and Servientrega. For local shipping (Colombia) we have a delivery time of 7 business days, although most times are within 2 to 3 days. These times do not apply when there are sale items or special events.
Our orders are shipped by Fedex. We have a delivery time of 8 to 10 business days, time may vary if the package is detained by customs. These hours do not apply when there are sale items or special events.
We strongly recommend that you track your package, when it is delivered, Pineapples is not responsible for it.