Shipping Policy

Yes, we can deliver to your hotel.

Yes, once your order is dispatched from our warehouse you will receive an email of notification from us including your tracking number from the delivery company.

No. No details, including the delivery address can be changed.

Your order can’t be cancelled after it’s accepted by our website.

Our orders are shipped by Coordinadora and Servientrega. For local shipping (Colombia) we have a delivery time limit of 7 business days, although most of the times are within 2 to 3 days. These times don’t apply when items are on sale or special events.

Our orders are shipped by Fedex. We have a delivery time of 8 to 10 business days, time may vary if the package is held by customs. These times don’t apply when items are on sale or special events.

We highly suggest to keep track of your package, when it’s delivered, Pineapples is not responsible for it.

Return &  Exchange Policy

If you have any other question, feel free to contact us at


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